Customer Reviews
Real customers, real mornings, real French pastries.
Croissants are very good. Delivery arrived two days late, dry ice gone, pastries thawed. My French Baker sent a replacement immediately at no charge and the second delivery was perfect. Three stars because it should not have taken a second attempt, but the response was good.
product quality is not the issue at all. first order was delayed almost a week by the carrier. got refunded on shipping and still received the order eventually. chocolate croissants were delicious. hoping next delivery is smoother.
Website was very slow for me and crashed during checkout on my first try. Had to switch devices to complete the order. Three stars for the experience overall. The pain aux raisins themselves were wonderful, I will probably order again on desktop.
Delivery took an extra three days due to weather, dry ice was gone on arrival. My French Baker refunded the shipping and reshipped within 48 hours. The replacement order was perfect. Three stars because the first experience was stressful, but the product and the recovery were both solid.
Croissants are excellent, truly. My complaint is entirely with the carrier. Package sat at a depot for 4 days with no update. Reached out to My French Baker and they took care of it right away, full reshipment no questions asked. Would go back, hoping the logistics improve.
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