Returns & Refunds

Our Refund Policy

Because our products are perishable frozen food items, we handle returns differently from traditional retail. Here is our policy in full:

Eligible for a Full Refund or Replacement

You are entitled to a full refund or replacement if:

• Your order arrived partially or fully thawed due to shipping failure
• The packaging was damaged and the products were compromised
• You received the wrong items
• The quality of the product did not meet expectations (texture, flavor, etc.)
• Your order was lost in transit

How to Request a Refund

To initiate a refund or replacement, please:

• Contact us at hello@myfrenchbaker.com within 7 days of receiving your order
• Include your order number (found in your confirmation email)
• Describe the issue and, if possible, attach 1–2 photos of the products

We will respond within 1 business day and process your refund or ship a replacement within 2–3 business days.

Not Eligible for a Refund

We are unable to offer refunds in the following situations:

• The product was thawed by the customer and not baked within the recommended timeframe
• The product was not stored correctly after delivery (must be kept at 0°F / -18°C)
• A request is made more than 7 days after delivery
• Personal taste preferences that are not related to product quality
• Incorrect delivery address provided at checkout

Cancellations

Because we begin preparing your order immediately after it is placed, cancellations are only accepted within 2 hours of placing your order. To cancel, email us immediately at hello@myfrenchbaker.com with your order number.

Orders that have already entered the baking process cannot be cancelled.

Refund Processing

Once approved, refunds are processed to your original payment method within 3–5 business days. Depending on your bank or card provider, the credit may take an additional 3–5 days to appear on your statement.

Contact Us

For any questions about your order or our return policy, our team is here to help:

• Email: hello@myfrenchbaker.com
• Support chat: click the bubble in the bottom-right corner of any page
• Response time: within 1 business day, Monday–Friday

Last updated: April 2026. My French Baker reserves the right to update this policy at any time. The version in effect at the time of your purchase will apply to your order.